Privacy Policy

ZYVO is a marketplace that connects guests with hosts offering hourly spaces. We are committed to protecting your privacy and handling your personal information responsibly.

By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

We may collect the following categories of information:

• Account information such as name, email address, phone number, and profile details.
• Booking and listing information, including space descriptions, availability, and reservation history.
• Payment-related information processed through our payment partners (we do not store full card numbers).
• Communications between guests, hosts, and ZYVO support.
• Device and usage data such as IP address, browser type, and app activity.

We use collected information to:

• Provide, maintain, and improve the Platform and your experience.
• Facilitate bookings, payments, and customer support.
• Verify identity, prevent fraud, and enforce our Terms of Service.
• Send service-related notifications, updates, and marketing (where permitted).
• Analyze usage trends to improve product performance and safety.

Payments on ZYVO are processed by third-party payment providers. We receive transaction confirmations, billing details, and payout information necessary to complete bookings and host payouts.

We retain transaction records as required for accounting, dispute resolution, tax compliance, and legal obligations.

With your permission, we may collect precise or approximate location data to show nearby spaces, improve search results, and support safety features.

You can manage location permissions through your device settings. Some features may not function properly if location access is disabled.

We use cookies and similar technologies to remember preferences, keep you signed in, measure performance, and understand how users interact with the Platform.

You can control cookies through your browser settings. Disabling cookies may limit certain functionality.

We may share information in limited circumstances, including:

• With other users when necessary to complete a booking (for example, host and guest contact details).
• With service providers who help us operate the Platform (hosting, analytics, payment processing, support).
• When required by law, regulation, legal process, or to protect rights, safety, and security.
• In connection with a business transaction such as a merger, acquisition, or asset sale.

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or misuse.

No method of transmission or storage is completely secure. We encourage you to use strong passwords and protect your account credentials.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain uses or request portability.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

If you have questions about this Privacy Policy or our data practices, contact us at privacy@zyvoapp.com.

We will update this page when our practices change. The "Last updated" date at the top reflects the most recent revision.